Return Policy

At Lynk Pleasure, your confidence in every purchase matters. That's why we give you a full 60 days from your purchase date to initiate a return — no rushing, no pressure.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions at the time it is received by our team:

• Unopened, unused, and unworn
• Original packaging fully intact with all tags attached
• Return initiated within 60 days of your purchase date
• A Return Authorization Number (RMA) has been issued by our support team
• Item shipped back to us within 2 weeks of filing your return claim

Late returns: Items not shipped back within the 2-week window after your return is approved will be issued store credit only, regardless of original return type requested.

All returned items undergo a thorough inspection to confirm they are unopened and untampered. Items that fail inspection will not be refunded and will be hygienically destroyed per California health and safety regulations.

Refund Options & Fees

Return Type	Fee	Notes
Refund to original payment method	20% restocking fee	Applied to all approved refund returns
Store credit	No fee — 100% product value	No restocking fee on store credit
Free return (store credit only)	No fee — we cover return shipping	Domestic orders only; product must be unopened & unused
Original shipping charges	Non-refundable	In all return scenarios

Free Returns: To qualify for a free return label, you must (1) have an unopened, unused item, (2) accept store credit only — no cash refund, and (3) be shipping from a domestic U.S. address. International orders do not qualify for free returns.

 

Non-Returnable Items

The following situations are also not eligible for return or refund:

• Courtesy reships and replacement orders — If we reship your order for any reason (lost package, damaged arrival, goodwill replacement), that order is considered final sale. No returns, exchanges, or refunds on replacement shipments.
• Orders confirmed delivered by carrier — Once the carrier marks a package as delivered, we are unable to issue a refund for non-receipt. If your order shows as delivered and you did not receive it, please contact us so we can assist.
• Personal dissatisfaction with a functioning product — Products that work as designed but did not meet personal expectations are not eligible for return. See the Personal Fit section below.
• International orders seized by customs — International buyers are responsible for knowing and complying with their local customs laws and regulations. We cannot issue refunds for packages seized or destroyed by customs authorities.
• Products shipped with Shipping Protection and subsequently replaced — Once a replacement has been issued under Shipping Protection, the order is considered resolved.

 

Performance Products & Personal Fit

Our performance devices — including penis pumps and vacuum erection devices — are highly personal products. Individual results vary based on anatomy, technique, consistency, and personal expectations. All products are tested and inspected prior to shipment.

Personal dissatisfaction does not constitute a product defect. Because of the intimate nature of these products and strict California health and safety regulations, we are unable to accept returns or issue refunds for any opened or used device, even if:

• The product "did not work as expected"
• The product was uncomfortable or not a good personal fit
• The pump created suction but did not meet personal expectations
• The results did not match the desired outcome after limited use
• Anatomy-related challenges occurred during use (e.g., scrotum drawn into cylinder)

If you have concerns about fit or technique before opening your product, please contact our support team first. We're happy to walk you through proper use, sizing guidance, and what to realistically expect — before you open anything.

If you believe your product has a genuine manufacturing defect, see the Defective Products section below.

 

Defective Products

We stand behind every product we sell. If you believe your item has a manufacturing defect, contact our support team — we'll work with you to make it right.

To initiate a defective product claim:

1. Contact support at support@lynkpleasure.com
2. Provide photo and/or video evidence showing the specific defect (see requirements below)
3. Our team will review and determine eligibility for a warranty replacement
4. If approved, a replacement will be shipped at no charge

Video evidence requirements by product type:

Electric penis pumps — your video must show:

1. Product placed on charger with both ends of the charger visible (device end and wall end)
2. Battery indicator visible — charging light or LCD screen
3. Product removed from charger
4. Long-hold of the power button to power on
5. Short click of the power button to attempt to start the motors

Cock rings and prostate massagers — your video must show:

1. Product plugged into charger with charging indicator light visible
2. Product removed from charger
3. Power button held to power on
4. Scrolling through available settings and modes

Photos are required for damaged-on-arrival claims. Upon receipt and approval of photos, we will confirm your shipping address and reship a replacement at no charge.

 

Lynk Pleasure Warranty

Every product purchased from lynkpleasure.com automatically includes a 1-year manufacturer's warranty from your purchase date, with extended warranty options available as an upgrade. To activate your warranty, register your Lynk product online — we recommend doing this as soon as your package arrives.

Category	Details
Duration	1 year from date of purchase (extended warranties available)
Covered — Manufacturing defects	Internal failures: battery dying prematurely, screen failure, motor stops functioning, product no longer powers on
Not Covered — Accidental damage	Cracked screens, cracked cylinders, damage from dropping
Not Covered — Liquid damage	Water or lubricant damage to electronics not rated as waterproof
Not Covered — Misuse	Damage caused by use outside of product instructions
Not Covered — Replacement items	Items already issued as warranty replacements carry no further warranty. One warranty claim per original purchase.

Warranty claims result in a replacement only — warranties do not qualify for cash refunds. For full warranty details and to register your product, visit our LYNK Warranty page.

 

How to Initiate a Return

1. Contact our support team at support@lynkpleasure.com or through the Contact Us form to request a Return Authorization Number (RMA).
2. Our team will verify eligibility: product condition, time window, and return type.
3. If approved, your RMA number will be issued along with return instructions.
4. Include the RMA number and completed return paperwork inside your package.
5. Ship the item back within 2 weeks of your approval date.
6. Once received and inspected, your refund or store credit will be processed per your selection and the fee schedule above.